Return & Refund
90-day money-back guarantee 90-Day Returns
We offer a 90-day money-back guarantee. if you are not satisfied with our product and it is unopened, you can return the product to us and get a refund.
The refund method is: refund according to your payment method, and the cost will be borne by the buyer
Return or exchange time : 30 working days
If it is an exchange or return, the cost will be borne by the buyer 180-Day Warranty: We also offer a 180-day warranty (180 days from the date of receipt) to cover any possible defects in materials and workmanship.
PLEASE NOTE: For health and hygiene reasons, we cannot offer a refund or exchange if the product has been opened, worn or used. To request a return, please contact our customer support team (firstname.lastname@example.org) to approve the return and get instructions on how to proceed. .
Incorrect Product Ordered
If you change your mind or realize you ordered an incorrect product, pls contact our Customer Care (email@example.com), we are able to make a change or cancel your order before the product is shipped from our warehouse.
If your product has been shipped already, we could not make changes anymore.
Incorrect Product Received
What if your incorrect order has been shipped already? Or what if there's a mistake in the product shipped to you? There're 2 ways to back your money:
- Pls reject the package at the time of delivery and marking Return to Sender (RTS).
- Pls contact us within 48 hours once you received the package, we are glad to guide you through the return process.
Product Not Received
If your product was not delivered at all or lost, pls contact our Customer Care (firstname.lastname@example.org), we will investigate the matter with the logistics carrier, and then will arrange a replacement or refund to you as soon as possible.
Product Damaged or Faulty
If you have received a damaged or faulty product, pls contact our Customer Care (email@example.com) to clearly detail the issues you are having, we will replace or refund your order at our discretion.
We need you to return the faulty product and any accessories that came with it, with their original packaging.
Any Other Return Request
If you still need help with any other return request, please contact our Customer Care (firstname.lastname@example.org), who will be happy to help with any queries you may have.
And Chibi Yizhoujuan Trading Co., Ltd.
No. D-3296, No. 170, Hebei Avenue, Chimagang, Chibi City, Xianning City, Hubei Province China