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Frequently Asked Questions

90-day money-back guarantee 90-Day Returns:

We offer a 90-day money-back guarantee.  if you are not satisfied with our product and it is unopened, you can return the product to us and get a refund.

The refund method is: refund according to your payment method, and the cost will be borne by the buyer

Return or exchange time : 30 working days

If it is an exchange or return, the cost will be borne by the buyer 180-Day Warranty: We also offer a 180-day warranty (180 days from the date of receipt) to cover any possible defects in materials and workmanship.

PLEASE NOTE: For health and hygiene reasons, we cannot offer a refund or exchange if the product has been opened, worn or used. To request a return, please contact our customer support team (support@seducei.com) to approve the return and get instructions on how to proceed. .


Incorrect Product Ordered?

If you change your mind or realize you ordered an incorrect product,  pls contact our Customer Care (support@seducei.com), we are able to make a change or cancel your order before the product is shipped from our warehouse.

If your product has been shipped already, we could not make changes anymore. 


Incorrect Product Received?

What if your incorrect order has been shipped already? Or what if there's a mistake in the product shipped to you? There're 2 ways to back your money: 

  1. Pls reject the package at the time of delivery and marking Return to Sender (RTS).
  2. Pls contact us within 48 hours once you received the package, we are glad to guide you through the return process.

Product Not Received?

If your product was not delivered at all or lost, pls contact our Customer Care (support@seduei.com), we will investigate the matter with the logistics carrier, and then will arrange a replacement or refund to you as soon as possible.


Product Damaged or Faulty ?

If you have received a damaged or faulty product, pls contact our Customer Care (support@seducei.com) to clearly detail the issues you are having, we will replace or refund your order at our discretion.

We need you to return the faulty product and any accessories that came with it, with their original packaging.


Any Other Return Request?

If you still need help with any other return request, please contact our Customer Care (support@seducei.com), who will be happy to help with any queries you may have.


How do I ship to an address that isn't mine?

When placing an order you can choose a different shipping address as your billing address on the shopping cart pages before checking out.

Do you refund shipping charges?

We refund shipping charges in the following cases:

  1. We ship an incorrect product.
  2. We ship a broken or defective product.
  3. The carrier damages a product during shipping.

If we re-ship a product in these cases, we do not add another shipping charge

How do I get discounts on my future purchases?

To receive discounts and great benefits, you can sign up to become a registered member on our site. As a member you can enjoy great discounts, be the first to find out about our sales and even get invited to some of our exciting events.

How do I sign up as a member?

Signing up for membership is easy; simply fill out the required information on the shopping cart pages after placing an order. You should then receive a confirmation email with a member number that you can use for great member benefits.

Are these products safe for use?

These products are sold for the intended use only; we are not responsible for any physical harm caused by any of the products sold herein.

Can I get a mail catalogue?

We currently do not mail catalogues for we are strictly an online business.

Are children safe at seducei.com?

The products sold herein are intended for adults over the age of 18. We do not sell products for purchase by children. At the moment you register with seducei.com, purchasing products from seducei.com or providing information to seducei.com, you assure seducei.com that your are over the age of 18 and any information given to seducei.com about a third party is from a third party over the age of 18.


What type of charging device do your personal massagers use?

Our Vibes personal massager, SEDUCEI Shiver and SEDUCEI Thrill all come with their own USB charger for hours of rechargeable pleasure.

Are your personal massagers water resistant?

Yes, SEDUCEI Personal Massagers are water resistant.

Can I use lubricants with the devices?

All of our water-based and silicone lubricants can be used with our Vibes personal massager and our SEDUCEI Thrill. We recommend using only a water-based (non-silicone) lubricant with the SEDUCEI Shiver.

What’s the best sex toy for a newbie?

All of our water-based and silicone lubricants can be used with our personal massager and our SEDUCEI . We recommend using only a water-based (non-silicone) lubricant with the SEDUCEI .

Can I use sex toys with a partner?

Yes. Most of our toys are designed to be used alone or with a partner. Have fun!
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